Regional Programme Operations Director – Middle East, North Africa, & Eastern Europe (MENAEE)


In the MENAEE Region, Save the Children currently operates a significant portfolio of development and humanitarian programmes across the Middle East, North Africa and Eastern Europe It has a workforce of over 2,000 staff and annual expenditure for 2022 is expected to be more than $ 330 million. A large portion of these programmes consist of responses to large humanitarian emergencies (Yemen, Ukraine and Syria). We also work in countries with both longer-term development programmes and chronic humanitarian situations (Lebanon, Palestine, Iraq) as well as regular, smaller emergencies (Bosnia Herzegovina, Greece, and the refugee and migration influx into Turkey and Europe). 

The Regional Programme Operations Team includes the Regional Humanitarian Team, Regional Supply Chain Team, Regional Awards Team and Regional Civil Society and Partnerships team and exists to support Country Offices (COs), National Offices (NOs) and humanitarian responses in the Middle East, North Africa, and Eastern Europe (MENAEE) region; working with CO/NO Senior Management Teams and the MENAEE Regional Senior Leadership Team (SLT) to ensure our work for and with children is delivered on time, on budget with compliance and to a high level of quality. The broader team under the leadership of the Regional Programme Operations Director oversee a variety of processes and procedures (many mandatory within Save the Children) including in relation to humanitarian response, effective supply chain planning and support, awards management and donor compliance, on time programme delivery and risk management, and, civil society strengthening, partnerships and localization.

The MENAEE Regional Programme Operations Team under the leadership of the Regional Programme Operations Director, exists to serve a designated portfolio of CO/NOs including their respective humanitarian responses, through all major phases and aspects of the SCI annual planning and programme delivery cycle.  Respective functional leads (Supply Chain, Awards, Humanitarian & Civil Society/Partnerships) are accountable for ensuring timely and quality delivery of independent functional priorities and deliverables with overall accountability for broader delivery sitting with the post holder and as measured through core global SCI Key Performance Indicators (KPIs) for the broader region as a whole.

Across all of this, the purpose of the wider team is to enable the MENAEE RO to actively capture learning and best-practice between countries and in the MENAEE region and beyond and to share this with country offices and other regions as required. This requires engagement in regional and global fora, as well as external representation with UN agencies and other INGOs.



Level 3: the post holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight).



Reports to: Regional Director

Staff reporting to this post: (4) MENAEE Humanitarian Director, Regional Head of Awards, Regional Head of Supply Chain and Regional Head of Civil Society & Partnerships

Coordinates with: MENAEE RO Senior Leadership Team. In addition, the role is expected to work closely with other Regional Programme Operations Directors, Programme Operations Directors at Country/National Office Level, the Global Humanitarian Director and the Director and Deputy Directors of International Programme Operations at SCI Centre. 

Role Dimensions: This role has direct accountability to the Regional Director and is a key member of the Regional Senior Leadership Team (SLT). Success in the role relies on building and maintaining effective working relationships with Country Office Teams, who are accountable for programme implementation in their respective countries.  In addition, effective stakeholder engagement with key internal stakeholder including; SCI Centre Legal Team, SCI Centre Risk Team, SCI Global Assurance, Global and Regional Change Teams and SC Members (as required) is also expected.



Provision of strategic input, support and advice to country offices as needed on core operational issues, including support with Save the Children approaches, quality standards, tools, and best practice.

Contribute as a Member of the MENAEE Regional Office Senior Leadership Team

  • Work as a core member of the MENAEE Regional Leadership Team to ensure strategic development and delivery of both humanitarian and development programming in line with Save the Children’s mandate, strategy, and theory of change.

  • Improve outcomes for children through delivery of Save the Children global strategies, initiatives and growth targets.

  • Build a strong regional organisation – fit for the future and harnessing the extraordinary engagement, diversity, talent and commitment of our people.

  • Be an active participant of the Regional Leadership Team along with Country/National Office Directors and other RO SLT Members.

  • Collaborate with SLT counterparts to create an environment of continuous learning where staff are encouraged and supported to grow and develop and are willing to be held accountable for their commitments.

  • Work with SLT counterparts to visibly champion and model cross functional collaboration and coordination across the different annual and quarterly elements at both RO and CO/NO level.

  • Along with other SLT Members support the advancement of SCI’s Diversity, Equity & Inclusion (DEI) approach, including in relation to talent progression and management.

  • Ensure that the focus of the organisation remains on the rights and needs of children, with the underlying objective of delivering greater impact for children at scale.

Leadership and management of the broader Programme Operations Function

  • Be the trusted partner of the Regional Director on all program operations matters and build a close team with the other RO functional units to ensure coordinated and effective operations support to Country/National Offices.

  • Manage and develop the performance of the Regional Programme Operations team.

  • Maintain close communication and strong working relationships with key internal stakeholders at SCI Centre, in the RO and with CO/NOs.

  • Identify and develop regional talent as potential successors for relevant senior roles and/or leaders to further enhance program operations and humanitarian work in the region.

  • Coordinate the broader annual planning and priority setting process across the wider team and ensure that clear and measurable objectives are established for all direct reports.

  • Provide direct line management and support to the four core Programme Operations Functions – Supply Chain, Awards, Humanitarian and Civil Society & Partnerships.

  • Ensure high quality performance from MENAEE CO/NOs and the RO as pertains to core corporate KPIs for Supply Chain, Awards, Humanitarian, Operations and Partnerships.

  • Ensure the country/national office staff are well supported with knowledge, tools and expertise to ensure a high standard of operations management and program delivery.

  • Chair the Regional Risk Committee and coordinate the quarterly risk reporting and review process, in addition to leading on dedicated support for CO/NOs on effective mitigation for Aid Diversion Risk.

  • Provide dedicated support to RO, CO/NOs on organisational structure reviews and rightsizing initiatives as needed, including with reference to the Country Operating Office Model (COOM) and CROOM toolkits as appropriate/necessary.

  • Coordinate quarterly reporting at regional level and participate in quarterly review calls with SCI Centre.

  • Ensure strong engagement with regional and global change teams on the role out of global change projects, including currently for Source 2 Pay and PRIME.

  • Coordinate CO/NO engagement with the SCI Global Assurance Team and coordinate follow up of delivery of actions arising from GA audits as per the established MENAEE regional process.

  • Ensure that the Programme Operations, Supply Chain & Awards functions collaborate closely with Regional Finance colleagues on the annual SCI Master Budgeting and 1st and 2nd global forecasting processes.

  • Ensure that SCI is delivering on key aspects of its commitment to local civil society in the spirit of localisation, including in relation to civil society capacity strengthening and partnerships development as required.

  • Provide support to CO/NOs to develop and deliver on KPI improvement plans where needed.

Applying innovation, learning and best practice from across the organisation

  • Actively capturing and promoting best practices and lessons learnt from countries in MENAEE and elsewhere in Save the Children globally in relation to the broader programme operations portfolio, including in relation to risk management.

  • Acting as a sounding board and problem-solving partner for addressing management and operational challenges in the region.

  • Support and promote new regional innovations, particularly in the digital space.

Representing the Regional Programme Operations Team

  • Act as the primary senior focal point for broader programme operations matters at the Regional Office for assigned country offices and focal point between Country/National Offices, Centre, RO, Members, and selected external stakeholders.

  • Representing the MENAEE Regional Office in key Save the Children groups, as required including with SCI Centre and Members.

  • External representation with UN Agencies, INGOs and other relevant actors as required.


  • Demonstrate leadership in relation to Save the Children policies and practice with respect to child safeguarding, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.



  • A postgraduate degree in an appropriate technical field or relevant practical experience.



  • Substantial senior-level field experience in the humanitarian aid and development sector working in a senior operations role (Director level) in at least 2 different contexts.

  • Strong understanding of humanitarian context and application of humanitarian principles.

  • Thorough understating of emergency response sector and processes to achieve the result effectively.

  • Strong interpersonal skills to develop and maintain collaborative relations at all levels of management / leadership, must be capable of summarising and communicating complex information and data.

  • Effective leadership skills to support the Country/National and Regional Office Senior Leadership Teams.

  • In depth understanding of how to operate safely and securely in humanitarian responses.

  • Skills to manage and operate in a pressured and changing environment.

  • Excellent English language skills, and Arabic language preferred.

  • Ability to be flexible and to travel around the region, as and when necessary (up to 50% travel).

  • Commitment to Save the Children’s vision, mission, and values.


Additional job responsibilities

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Equal Opportunities

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

Child Safeguarding

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Safeguarding our Staff

The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy.

Health and Safety

The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.

Date advertised: 12 Jan 2023

Closing date: 2 Feb 2023 - 16:59 EST

Location: Amman, Jordan

Department: Programme Operations

Type: Fixed-term contract

Schedule: Full-time

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