Terms of Reference for creating Supervision Manual for practitioners and providing supervision services to SCI partners in three areas Una-Sana Canton, Tuzla Canton and Herzegovina-Neretva Canton

Utorak 2 March 2021

Terms of Reference

for creating Supervision Manual for practicioners and providing supervision services to SCI partners in three areas Una-Sana Canton, Tuzla Canton and Herzegovina-Neretva Canton






Project name:

ENVISION – Creating ENabling enVIronment for Social InclusiON of children phase II

Project location:

Bosnia and Herzegovina, Montenegro

Project duration:

36 months (January 1st, 2019 – December 31st, 2021)

Duration of assignment:

March 15th   2021 –  December 15th  2021 (no longer than 60 days in this period)

Partners in project implementation:

NGO "Nova Generacija "Banja Luka

NGO "Otaharin "Bijeljina

Youth Centre "Vermont "Brčko

Association "Altruist "Mostar

Centre for Child Rights Podgorica

Association "Defendology" Nikšić

CSW Nikšić

CSW Banja Luka


Save the Children Italy




Save the Children believes every child deserves a future. In northwest Balkans and around the world, we work every day to give children a healthy start in life, the opportunity to learn, and protection from harm. When crisis strikes and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard.  We deliver lasting results for millions of children, including those hardest to reach. We do whatever it takes for children – every day and in times of crisis – transforming their lives and the future we share.



Street involved and at-risk children present one of the most jeopardized groups in the state of social need that, due to the poverty and lack of work, stay excluded from all relevant social systems. The number of street-involved children has increased rapidly over the past few years. Most street-involved children live below the poverty line, often part of a cycle of poverty that is generationally passed on. As a group, street-involved children have to a large extent been 'hidden' from the public eye as well as the main spheres of political, economic and social life in B-H. 


The opening of Drop-in centers (DiC) for street-involved and at-risk children was on several occasions characterized as the only positive example of support provided to this population. Strengthening existing and replicating quality services for street-involved children has become the basis of the ENVISION project. Within this Project, Save the Children has established strategic partnerships with governmental institutions and NGOs in Sarajevo, Mostar, Banja Luka, Brcko and Bihac in Bosnia and Herzegovina, and Podgorica and Nikšić in Montenegro. 

This service consists of several components: specialized programs for children and families, legal assistance, psychological counseling, educational activities, school inclusion, and access to welfare benefits.

Besides services defined through DiC methodology, additional specialized programs have been developed and tested during 2016-2018. The Family Strengthening Program (FSP) was developed in 2016, and by the end of 2019, it was piloted in all 7 DiCs. Additionally, this Program has been integrated and piloted in 3 CSW (Bihać, Banja Luka and Nikšić). In a relatively short period of time, FSP showed significant results in supporting and strengthening families. The FSP program offers a working model with vulnerable families and boys and girls.

To additionally strengthen families and young boys and girls, the FSP program will be expanded with one more component - Economic Empowerment of Families and Youth (EEFY) in 2021. This Program component will be piloted in Bosnia and Herzegovina and Montenegro and will be primarily implemented by DiCs and introduced to Centers for social welfare (CSW).

This comprehensive and highly responsible professional work in social care can cause burnout of DiCs and CSW employees which can cause decrease in quality of the services. To prevent burnout, improve job satisfaction and ensure the best quality of the service for the beneficiaries, the model of professional supervision and well-being for DiC and centers for social welfare and for will be developed and provided during 2021. Beside DiCs and CWSs, in this process will be included Centers for Development of Inclusive Practices (CDIPs) as well, because some of the beneficiaries use the services from all three organizations/institutions.

The purpose of this Program component will be to provide supportive supervision to DiCs, CDIPs and CSW employees in Una-Sana Canton, Tuzla Canton and Herzegovina-Neretva Canton. Supportive supervision is a process of helping staff to improve their work performance continuously. It is carried out in a respectful and non-authoritarian way with a focus on using supervisory visits to enhance the knowledge and skills of the employees. Besides providing supervision sessions, the Consultant will create a practical manual for supervision to help practitioners better understanding the process and benefits of supervision practice.




To provide supportive supervision for DiCs, CWSs and CDIPs in the following areas: Una-Sana Canton, Herzegovina-Neretva Canton and Tuzla Canton, till the end of the 2021, and write the practical manual for supervision that all professionals can use in their work.


 A consultant is expected to carry out the following activities:

·        Hold an initial meeting with Save the Children to finalize the work plan agreement.

·        Create a supervision plan with proposed topics and time frame and present it to the SCI staff.

·        Deliver supervision sessions (remote or in-person) according to the agreed time frame.

·        Write practical manual for supervision that will provide general information about supervision models and why it is an essential part of the social care system.

·        Submit the final version of the manual for endorsement by Save the Children.

·        Organize promotion of the Manual for the relevant stakeholders.

·        Submit the final Report to the SCI staff.



The Consultant will submit a technical and financial offer, which includes the description of the methodology and detailed work plan. During the engagement, the Consultant will mainly work with Save the Children staff in Sarajevo. In order to adequately prepare for the creation of defined consulting assignments, it is crucial to review all the relevant documents of the respective subject area. Since Save the Children has been long involved in dealing with issues related to children on the move, it is necessary to carefully study and consult the documentation available on the website of our organization (https://nwb.savethechildren.net). 

Location and official travel involved


The Supplier will organize its own time in its own facilities during the time of engagement. The Supplier will be required to travel to other locations. Any required travel will need pre-approval by SCI in accordance with SCI's Travel Policy and applicable RO/CO Expense Policy.



 Save the Children staff based in Sarajevo will be the main focal point for the Consultant.

Duties of Consultant:

·        The Consultant is required to maintain the contact with the Save the Children staff over the entire process and inform them, on a regular basis, of the process and seek information and guidance as necessary. 

·        The Consultant has a general managerial responsibility for the implementation of the Consultancy tasks.

·        The task of the Consultant will be to develop required documents and deliver activities and submit the final drafts to Save the Children for comments and suggestions, if any, within the agreed timeframe.

·        The Consultant is required to include the feedback information as given by Save the Children in the final version of the document, as necessary.

·        The Consultant is required to abide by the time frame set for the consultancy work.


Responsibilities of Save the Children:

·        Provide all background materials for the Consultant on time.

·        Monitor adherence to specified deadlines, facilitating access to required information.

·        Provide guidance throughout all phases of implementation, approving all deliverables, and facilitating, access to any documentation (or any person) deemed relevant to the process.

·        Share deliverables with stakeholders.

·        Ensure cooperation from partner organizations.

·        Perform quality control of all deliverables, as required.




·        Plan for supervision sessions with DiCs, CDIPs and CWS.

·        The practical manual for supervision (in English and one of the local languages of Bosnia and Herzegovina (Latin alphabet,  A4 format, Gill Sans MT, font-size: 11)

·        A promotional event for the Manual.

·        The final report on completion of the task submitted in English and local language.   



In order to perform all scheduled tasks, an independent Consultant shall be hired for the period March 17th    2021 – December 20th 2021 in a duration no longer than 60 days. The Consultant will prepare and implement the work plan in consultations and with the support of relevant Save the Children staff.




Hold an initial meeting with Save the Children to finalise work plan agreement.

March 17th   


Create a work plan and schedule and to present it to Save the Children staff.

March 18th

Develop plan for supervision sessions.

 March 18th – March 19th

Create the Manual for Supervision.

March 22nd   – April 22nd

Organizing Manual for Supervision promotional event.

August 2021

Provide supervision sessions to the Dics and CWS.

March 25rd – December 15th

Submit the final Report for endorsement by Save the Children.

December 15th


* The time frame can be changed in consultation with the relevant staff of Save the Children





Consultant should possess the following expertise and skills as a minimum:

·        PhD or Master’s Degree (or relevant specialist studies) in the area of human services and a minimum of two-year field experience working in child welfare and/or with multi-problem families -OR-

·        A Bachelor’s Degree in the area of human services and a minimum of four (4) years of field experience working in child welfare and/or with multi-problem families.

·        Extensive knowledge and proven practice in providing supervision support in the field of social services.

·        Extensive knowledge in MHPSS (mental health and psychosocial support)  recommendation and guidelines by international organizations such as WHO, IASC and IFRC.

·        Demonstrated knowledge and experience in conducting need assessments and developing training modules/curriculum, training materials etc.

·        Demonstrated experiences and skills in facilitating stakeholder/working group consultations and training.

·        Fluency in English and local language

·        Strong analytical and communication skills.




The consultants must indicate the prices he/she is offering to Save the Children as part of the contract, including the currency in the Bidding Response document as well as SC-PR-10-Request for Quotation if applying on behalf of a company or organization. Provide a narrative clarification of each budget activity demonstrating how they relate to the proposed methodology and work plan. The budget headings and specific budget lines are obligatory within proposed budget.


The financial proposal shall specify a total lump sum amount (including a breakdown of costs for fee, travel, and number of working days). Payments will be made in installments based upon key outputs, i.e. upon delivery of the services specified in the ToR.

·        30% on signing the contract and submission of a blueprint including work-plan and methodology for the assignment (in English)

·        40% on submission of the first part of the Consultancy.

·        30% on completion of all agreed activities and submission of final report (in English).




Interested consultants or companies/organisations should develop and submit the bidding proposal (accompanied with relevant annexes) in English language to respond to above mentioned specific tasks. The bidding proposal should include: 1. Package for Consultants companies OR 2. Package for Consultants Individuals:


Package for Consultants individuals (complete if applying as an individual):

1. Bidder Response document - individuals;

2. CVs format - individuals (maximum 3 pages) emphasizing relevant experience.

3. Reference list and example of a Research Paper/ Analyses/Evaluation in English





·        Meet minimum requirements

·        Agency/Individual bidder provided all documentation


Capability (60 points)


·        Education (PhD or specialistic studies  in relevant field– 20 points, Master degree in relevant field – 15 points, Bachelor in relevant field 10 points)

·        Minimum 3 years expirience in relevant field (3 years of experience 10 points, 5 years of experience 15 points, more than 5 years of experience 20 points)

·        Metodology (detailed plan for supervision sessions 10 points, initial draft for the Supervision manual with relevant chapters - 10 points)


Commercial 40 points

 ·        Price


SC will make a decision on the most successful bidder, subject to the available budget, based on the following criteria:

  • Relevant education;
  • Relevant experience;
  • How well the proposal meets the requirements set out in the Terms of Reference;
  • Value for money.


No person working on any task for or behalf of Save the Children may in no way whatsoever be involved or related to child abuse or exploitation as defined in the Save the Children's Child Safeguarding Policy. The contracting authority also requires that the personal data of all evaluation participants must be protected and stored in accordance with the General Data Protection Regulation - (EU) 2016/679 and the national law on personal data protection in Bosnia and Herzegovina (BiH Law on Personal Data Protection, Official Gazette of Bosnia and Herzegovina No. 49/06).



Interested candidates should send their applications to info.nwbalkans@savethechildren.org no later than March 12th 2021. Only short listed candidates will be contacted.


Detailed necessary forms can be downloaded at: