Terms of reference for a consultant / company to develop Police Staff Welfare Program, and deliver Training for Trainers in well-being of police forces

Petak 26 March 2021








Terms of reference for a consultant / company to develop Police Staff Welfare Program, and deliver Training for Trainers in well-being of police forces


Project title:

Preventing and Tackling Online Child Sexual Exploitation and Abuse in Bosnia & Herzegovina

Project location:

Bosnia and Herzegovina

Project timeframe:

38 months (1 April 2018 – 31 August 2021)

Engagement period:

From 2nd  April to 31 May 2021 in period no longer that 20 days

Implementing partners:

UNICEF BiH and the International Forum of Solidarity (IFS) Emmaus (BiH Child Protection Consortium)

Donor agency:

End Violence Against Children




Save the Children believes every child deserves a future. In the countries of the North West Balkans, we work hard to give children a healthy start in life, the opportunity to learn and protection from harm. In times of crisis and when children are most vulnerable, we are among the first to come to aid and among the last to leave. We make sure that children's specific needs are addressed and their voice is heard. We attain long-lasting outcomes for millions of children, including hard-to-reach children. We do whatever it takes for children - every day and in times of crisis - transforming their lives and the future we share.



Child abuse for pornographic purposes is a global crime generally committed via the Internet; also, it is the cruellest and most widespread form of sexual exploitation and abuse of children and juveniles by adults. The exploitation of boys and girls for the production, distribution, possession or viewing of inappropriate material - for and by Internet users - with children as participants, is one of the worst forms of child abuse. Activities and measures in the field of combating online child sexual exploitation and abuse at the global and regional levels over the past years have significantly contributed to the creation of a positive environment for improving mechanisms for international cooperation, legal frameworks, strengthening prevention activities, in accordance with the competences and responsibilities of the relevant institutions involved in this process. Save the Children is the leader in addressing the problem of online child abuse in the region and seeks to support efforts in the prevention of online violence against children by providing support to authorities, institutions and professionals in Bosnia and Herzegovina enabling them to act within its competencies and responsibilities and improve and / or develop new operational mechanisms to attain improved cooperation among stakeholders in the area of child protection, and further strengthen the system for combating sexual violence and other forms of online child abuse.

The majority of police detective officers reported some degree of secondary traumatic stress symptoms as they are frequently exposed to traumatized complainants. The secondary traumatic stress is a combination of physical, emotional, and spiritual depletion associated with caring for patients in significant emotional pain and physical distress. Research shows that there was a statistically significant relationship between the type of crime and secondary traumatic stress among the police detective officers in the Family Violence, Child Protection and Sexual Offences unit.  That is why Save the Children decided to help partners from law-enforcement to enhance their self-care and work more on their resilience and well-being in general.

Self-care is what people do for themselves to establish and maintain health, and to prevent and deal with illness. It is a broad concept encompassing hygiene (general and personal), nutrition (type and quality of food eaten), lifestyle (sporting activities, leisure, etc.), environmental factors (living conditions, social habits, etc.) socio-economic factors (income level, cultural beliefs, etc.), and self-medication.

Resilience is the process of adapting well in the face of adversity, trauma, tragedy, threats, or even significant

sources of stress, such as family and relationship problems, serious health problems, or workplace and financial

stressors. It means “bouncing back” from difficult experiences.







To develop a Police Staff Welfare Program, and training programme and based off to deliver Training for Trainers in well-being for representatives of law-enforcement from different parts of Bosnia and Herzegovina.





A consultant is expected to carry out the following activities:

·        Hold an initial meeting with Save the Children to finalize the work plan agreement.

·        Create plan with proposed topics and time frame and present it to the SCI staff.

·        Gathered all available materials from SCI and other relevant organization, in self-care and well-being and adapt it for specific training for law-enforcement.

·        Develop a Police Staff Welfare Program

·        Developed Self-care and well-being training manual.

·        Organize ToT training for law-enforcement representatives.

·        Provide guidance and mentoring support for trainers in rolling out of the training.

·        Submit the final Report to the SCI staff.




The Consultant will submit a technical and financial offer, which includes the description of the methodology and detailed work plan. During the engagement, the Consultant will mainly work with Save the Children staff in Sarajevo. In order to adequately prepare for the creation of defined consulting assignments, it is crucial to review all the relevant documents of the respective subject area. Since Save the Children has been long involved in dealing with issues related to children on the move, it is necessary to carefully study and consult the documentation available on the website of our organization (https://nwb.savethechildren.net). 

Location and official travel involved


The Supplier will organize its own time in its own facilities during the time of engagement. The Supplier will be required to travel to other locations. Any required travel will need pre-approval by SCI in accordance with SCI's Travel Policy and applicable RO/CO Expense Policy.




Save the Children staff based in Sarajevo will be the main focal point for the Consultant.

Duties of Consultant:

·        The Consultant is required to maintain the contact with the Save the Children staff over the entire process and inform them, on a regular basis, of the process and seek information and guidance as necessary. 

·        The Consultant has a general managerial responsibility for the implementation of the Consultancy tasks.

·        The task of the Consultant will be to develop required documents and deliver activities and submit the final drafts to Save the Children for comments and suggestions, if any, within the agreed timeframe.

·        The Consultant is required to include the feedback information as given by Save the Children in the final version of the document, as necessary.

·        The Consultant is required to abide by the time frame set for the consultancy work.


Responsibilities of Save the Children:

·        Provide all background materials for the Consultant on time.

·        Monitor adherence to specified deadlines, facilitating access to required information.

·        Provide guidance throughout all phases of implementation, approving all deliverables, and facilitating, access to any documentation (or any person) deemed relevant to the process.

·        Share deliverables with stakeholders.

·        Ensure cooperation from partner organizations.

·        Perform quality control of all deliverables, as required.




·        A Police Staff Welfare Program

·        Training Manual in Self-care and Well-being (in one of the local languages of Bosnia and Herzegovina (Latin alphabet,  A4 format, Gill Sans MT, font-size: 11)

·        Training of Trainers with law-enforcement representatives.

·        The final report on completion of the task submitted in English and local language.   




In order to perform all scheduled tasks, an independent Consultant shall be hired for the period April 2nd     2021 – May 31st  2021 in a duration no longer than 20 days. The Consultant will prepare and implement the work plan in consultations and with the support of relevant Save the Children staff.




Hold an initial meeting with Save the Children to finalise work plan agreement.

April 2nd  2021 


Create a work plan and schedule and to present it to Save the Children staff.

April 4th 2021

Develop first draft of Training Manual and submitting it to SCI for comments

 April 5th  – April 12th

Finalize Training Manual

April 12th  – April 15th

Deliver two-days ToT for law-enforcement representatives

April 15th – May 15th  

(date to be confimed)  

Provide guidance and mentoring support for trainers in rolling out of the training.

April   –  May 2021

Submit the final Report for endorsement by Save the Children.

May 30th   2021

* The time frame can be changed in consultation with the relevant staff of Save the Children





Consultant should possess the following expertise and skills as a minimum:

·        PhD or Master’s Degree (or relevant specialist studies) in the area of human services and a minimum of two-year field experience working in child welfare and/or with law-enforcement.

·        A Bachelor’s Degree in the area of human services and a minimum of four (4) years of field experience working in child welfare and/or with law-enforcement.

·        Extensive knowledge and proven practice in providing stress management training and psychosocial support..

·        Extensive knowledge in MHPSS (mental health and psychosocial support)  recommendation and guidelines by international organizations such as WHO, IASC and IFRC.

·        Demonstrated knowledge and experience in conducting need assessments and developing training modules/curriculum, training materials etc.

·        Demonstrated experiences and skills in facilitating stakeholder/working group consultations and training.

·        Fluency in English and local language

·        Strong analytical and communication skills.




The consultants must indicate the prices he/she is offering to Save the Children as part of the contract, including the currency in the Bidding Response document as well as SC-PR-10-Request for Quotation if applying on behalf of a company or organization. Provide a narrative clarification of each budget activity demonstrating how they relate to the proposed methodology and work plan. The budget headings and specific budget lines are obligatory within proposed budget.


The financial proposal shall specify a total lump sum amount (including a breakdown of costs for fee, travel, and number of working days). Payments will be made in three installments based upon key outputs, i.e. upon delivery of the services specified in the ToR.

·        30% on signing the contract and submission of a blueprint including work-plan and methodology for the assignment (in English)

·        40% on submission of the first part of the Consultancy.

·        30% on completion of all agreed activities and submission of final report (in English).




Interested consultants or companies/organisations should develop and submit the bidding proposal (accompanied with relevant annexes) in English language to respond to above mentioned specific tasks. The bidding proposal should include: 1. Package for Consultants companies OR 2. Package for Consultants Individuals:


Package for Consultants individuals (complete if applying as an individual):

1. Bidder Response document - individuals;

2. CVs format - individuals (maximum 3 pages) emphasizing relevant experience.

3. Reference list and example of a Research Paper/ Analyses/Evaluation in English





·        Meet minimum requirements

·        Agency/Individual bidder provided all documentation


Capability (60 points)


·        Education (PhD or specialistic studies  in relevant field– 20 points, Master degree in relevant field – 15 points, Bachelor in relevant field 10 points)

·        Minimum 3 years expirience in relevant field (3 years of experience 10 points, 5 years of experience 15 points, more than 5 years of experience 20 points)

·        Metodology (draft plan for well-being sessions 10 points, draft of need assesment tools - 10 points)


Commercial 40 points

 ·        Price


SC will make a decision on the most successful bidder, subject to the available budget, based on the following criteria:

  • Relevant education;
  • Relevant experience;
  • How well the proposal meets the requirements set out in the Terms of Reference;
  • Value for money.

 No person working on any task for or behalf of Save the Children may in no way whatsoever be involved or related to child abuse or exploitation as defined in the Save the Children's Child Safeguarding Policy.

The contracting authority also requires that the personal data of all evaluation participants must be protected and stored in accordance with the General Data Protection Regulation - (EU) 2016/679 and the national law on personal data protection in Bosnia and Herzegovina (BiH Law on Personal Data Protection, Official Gazette of Bosnia and Herzegovina No. 49/06).



Interested candidates should send their applications to info.nwbalkans@savethechildren.org no later than April 2nd 2021. Only short listed candidates will be contacted.

Please find required documentation for application at: https://drive.google.com/file/d/1E1TqTNP7_zTDTR2_Z4je8sS0K9dthZOj/view?usp=sharing